1. Nature of Agreement 

These Terms and Conditions govern the Green Ridge Solar Continuing Care Plan (“Plan”) provided by Green Ridge Solar LLC (“Company,” “we,” “us,” or “our”) to the enrolled customer (“Customer,” “you,” or “your”). 

The Plan is an annual maintenance and support subscription for a residential solar energy system. The Plan is not an insurance policy, extended warranty, performance guarantee, service contract regulated as insurance, or guarantee of energy production, or savings. 

Enrollment in the Plan constitutes acceptance of these Terms and Conditions. 

2. Term and Renewal 

The Plan is a twelve (12) month agreement (“Plan Year”), regardless of whether payment is made monthly or annually. 

The Plan will automatically renew for successive Plan Years unless Customer provides written notice of cancellation at least thirty (30) days prior to the renewal date. 

Company may adjust pricing or Plan structure upon renewal with advance notice. 

3. Fees and Payment 

Plan pricing is based on system size, configuration, and service location. 

All payments are non-refundable once a Plan Year begins. Customers electing monthly billing remain responsible for the full annual commitment. 

If a scheduled payment fails, Company will provide notice and a fifteen (15) day grace period to cure the issue. Services may be suspended during this time. If payment is not resolved, the Plan may be terminated. Company reserves the right to suspend services for non-payment and recover reasonable collection costs, including attorney fees where applicable. 

4. Services Included 

During each Plan Year, Customer is eligible for services described at the time of enrollment, which may include: 

a. One annual panel cleaning 

b. One annual system performance report 

c. One waived site visit fee 

d. Monitoring support with limited uptime commitment (including applicable battery systems) 

e. Discounts on qualifying future services 

Unused services do not carry over past the conclusion of the Plan Year and have no cash value. All services are subject to scheduling availability, weather conditions, and safe site access. 

5. Uptime Support and Limited Commitment 

The Plan includes monitoring support and a limited uptime commitment, subject to the following conditions: 

1. Customer must notify Company of any system performance issue or outage within a commercially reasonable timeframe, usually less than 2 business days. Delays in notification may reduce or eliminate eligibility for any downtime-related consideration. 

2. Downtime does not include delays caused by manufacturer warranty processing, RMA approvals, shipping delays, backorders, vendor response times, utility outages, connectivity interruptions (including WiFi, ISP, GSM, or cellular), or events outside Company’s control. 

3. Downtime duration and applicable calculations shall be determined by Company based on available monitoring data and system records. 

4. Limited Uptime Commitment applies to solar power generation only. Battery storage components are excluded from the uptime commitment in the Plan. 

Customer is responsible for approving and completing recommended repairs or maintenance in a timely manner. Issues resulting from declined or delayed services are not eligible for consideration. 

If Company determines that downtime was directly attributable to a covered issue within its control, Company may issue a service credit. This credit shall be the sole and exclusive remedy. Any such credit shall be based on the actual utility cost incurred by Customer during the verified downtime period and due to the downtime. Available net metering credits, utility banked energy, or other applicable utility program offsets must be applied and exhausted prior to calculating any eligible cost. Any remaining eligible cost shall be calculated using the applicable utility rate at the time of the downtime. 

In all cases, any service credit shall not exceed one-third (1/3) of the annual Plan fee or two hundred fifty dollars ($250), whichever is less. 

The Plan does not guarantee uninterrupted operation, continuous monitoring, or specific production levels. 

6. Battery Systems 

Battery systems, if included in the Customer’s solar installation, are supported under this Plan for monitoring and service coordination purposes only. Battery performance is subject to manufacturer specifications, system configuration, environmental conditions, and utility program participation. Company does not guarantee battery performance, state of charge, availability,  backup duration, or capacity degradation as part of this Plan. 

Customer is responsible for maintaining any required internet or cellular connectivity necessary for battery monitoring, firmware updates, and system communication. 

7. Customer Responsibilities 

Customer agrees to: 

Provide safe access to the system, Maintain active internet or cellular connectivity for monitoring, Notify Company of connectivity or equipment changes, Schedule included services, Report system concerns in a timely manner, Maintain manufacturer-recommended battery operating conditions, including internet connectivity where required for firmware updates or monitoring 

Company may delay or refuse service if conditions are unsafe. 

8. Exclusions 

The Plan does not include: 

• Roof or structural repairs 

• Pre-existing roof issues 

• Damage from weather, animals, or third parties 

• Non-solar electrical work 

• Subcontracted services such as trenching or concrete 

• Manufacturer delays or part shortages 

• Emergency services unless explicitly stated 

• Battery performance limitations, capacity degradation, or reduced runtime due to normal use, age, manufacturer specifications, or environmental conditions 

• Changes in shading conditions, property modifications, or environmental factors affecting system performance 

9. Liability 

Company’s total liability under this Plan is limited to the amount paid by Customer for the current Plan Year. Company is not liable for indirect or consequential damages, including lost savings, lost production, or utility rate changes. 

10. Force Majeure 

Company is not responsible for delays or failures caused by events outside its control, including weather, wildfire, supply chain issues, utility outages, or governmental actions. 

11. Suspension and Termination 

Company may suspend or terminate the Plan for non-payment, unsafe conditions, misuse, or other lawful reasons. 

Termination does not relieve Customer of financial obligations incurred during the current Plan Year. 

12. Dispute Resolution 

Any disputes arising under this Agreement shall be resolved through binding arbitration in the State of Oregon. Customer waives the right to a jury trial or class action participation. 

13. Modifications 

Company may update these Terms from time to time. Changes will apply prospectively upon renewal or with appropriate notice. 

14. Governing Law 

This Agreement is governed by the laws of the State of Oregon. 

15. Entire Agreement 

These Terms constitute the entire agreement between the parties concerning the Plan and supersede all prior discussions or representations. 

By enrolling in the Continuing Care Plan, Customer acknowledges that they have read, understand, and agree to these Terms and Conditions.