TOP 7 QUESTIONS TO ASK A SOLAR COMPANY
Choosing a solar company is a big decision, and the right choice can mean decades of savings, reliable energy, and peace of mind. Asking the right questions is the best way to ensure you’re working with a company that truly prioritizes your needs and long-term satisfaction.
Before you commit, take the time to download our full checklist of essential questions to ask any solar company. This checklist will help you evaluate a company’s experience, reliability, and transparency—ensuring you make a confident, informed decision.
📋 Download the full checklist here (plus 10 bonus questions).
Below, we highlight the top 7 questions every homeowner should ask before going solar—and why Green Ridge Solar is the trusted choice for a high-quality, customer-focused solar experience.
1. Are you based in my state and area?
Why is this important?
Many national solar companies operate in multiple states but may lack the in-depth local knowledge required to navigate your area’s specific solar regulations, incentives, and utility policies. These companies may take a one-size-fits-all approach to system design, which can result in inefficiencies, overlooked incentives, or even compliance issues.
A locally based company understands the nuances of your region, including weather patterns, peak sunlight hours, and utility requirements. They can ensure your system is designed to maximize efficiency, qualify for all available rebates, and integrate seamlessly with local grid policies. Choosing a company that knows your area inside and out means you’ll receive a solar solution tailored to your unique needs and circumstances.
Why Choose Green Ridge Solar?
✅ Locally Owned and Operated: We are based right here in your state and have firsthand knowledge of local solar policies, climate conditions, and utility requirements.
✅ Expertise in Regional Incentives: We help homeowners take advantage of state, local, and federal incentives that can significantly reduce the cost of their solar installation.
✅ Dedicated Customer Support: Because we are local, we offer fast, personalized customer service, so you won’t have to deal with long wait times or out-of-state representatives.
2. Will you provide service after installation?
Why is this important?
Many solar companies focus solely on the sale and installation, leaving homeowners to figure out system performance and troubleshooting on their own once the project is completed. However, solar is a long-term investment, and ensuring ongoing efficiency requires a provider that remains committed to your system’s success long after installation.
A reliable solar company should offer system monitoring, provide maintenance support, and have a dedicated customer service team to answer questions and resolve issues as they arise. Whether it’s a drop in energy production, an equipment malfunction, or understanding how to maximize your system’s output, post-installation service is essential to protecting your investment and ensuring optimal performance for decades.
Choosing a solar provider that stands behind its work with ongoing support gives you peace of mind that your system will continue delivering the energy savings you expect.
Why Choose Green Ridge Solar?
✅ Ongoing System Monitoring: We provide monitoring services to ensure your system is performing optimally.
✅ Maintenance and Repairs: If you ever experience issues, our team is available for fast troubleshooting and repairs.
✅ Long-Term Customer Support: Our relationship with customers doesn’t end after installation—we are here to support you throughout the lifetime of your system.
3. What warranties & guarantees do you stand behind?
Why is this important?
Investing in solar is a long-term commitment, and a comprehensive warranty ensures your system is protected against potential defects, installation issues, and unexpected failures. Without a strong warranty, homeowners may face costly repairs down the road.
Understanding the details of warranties on solar panels, inverters, and workmanship is essential. A high-quality solar provider will offer clear terms on manufacturer warranties for equipment, installation guarantees for workmanship, and ongoing support to address any potential issues.
Choosing a company that stands behind its products and services with transparent, reliable warranties gives you peace of mind, knowing that your investment is secure for decades to come.
Why Choose Green Ridge Solar?
✅ 25-Year Manufacturer Warranties: Our panels come with industry-leading warranties to guarantee long-term performance.
✅ 10-Year Workmanship Guarantee: We stand behind the quality of our installations, ensuring peace of mind.
✅ Hassle-Free Warranty Claims: If you ever need a warranty claim, we handle the entire process, so you don’t have to worry.
4. Will solar cover 100% of my energy needs?
Why is this important?
Many homeowners expect solar panels to eliminate their entire electric bill, but the reality depends on several key factors. The size of your roof, the amount of sunlight it receives, local weather conditions, and your household’s energy consumption all influence how much power your system can generate. Additionally, utility policies and net metering options can impact your ability to offset electricity costs.
A knowledgeable solar provider will conduct a thorough assessment of your energy usage and roof potential, providing clear and realistic expectations about your system’s performance. They should explain how much of your electricity needs could potentially be covered by solar, discuss options for battery storage, and ensure you maximize available incentives. Choosing a company that values transparency and honesty will help you make a well-informed decision about your solar investment.
Why Choose Green Ridge Solar?
✅ Custom System Designs: We analyze your energy usage and design a system tailored to your needs, ensuring maximum production and efficiency.
✅ Transparent Estimates: We provide honest projections of how much solar energy you can generate and how it will impact your electric bill.
✅ Battery Backup Options: For those looking to offset even more of their energy needs, we offer battery storage solutions that store excess power for use at night or during outages.
5. Do you have satisfied customers I can speak with?
Why is this important?
Customer testimonials and references offer valuable insight into a solar company’s reliability, service quality, and overall customer experience. A reputable company should be eager to connect you with satisfied customers who can share their experiences firsthand. Speaking with past clients can give you a clearer picture of how the company handles installation, post-installation service, and any potential issues that arise. It also helps you gauge whether they deliver on their promises and maintain a strong commitment to customer satisfaction. A company with consistently happy customers is a company you can trust to handle your solar investment with care.
Why Choose Green Ridge Solar?
✅ Hundreds of Happy Customers: We have a long track record of satisfied homeowners who are happy to share their experiences.
✅ 5-Star Reviews: Check out our glowing online reviews to see why customers trust us.
✅ Customer Referral Program: Many of our customers refer friends and family because of the excellent service and savings they’ve experienced.
6. What incentives am I eligible for?
Why is this important?
Solar incentives can significantly reduce the cost of your system, but not all solar companies can offer the same incentives. Many rebates and other solar incentives require solar companies to be verified and in good standing with specific organizations, such as the Energy Trust of Oregon (ETO), which only allows certified Trade Allies to offer their incentives. Choosing a company that understands and qualifies for local, state, and federal incentives ensures you maximize your savings.
Some companies may advertise incentives they aren’t actually able to provide, leaving homeowners with unexpected costs. A reputable solar provider will be transparent about which programs you qualify for, help you navigate the application process, and ensure you receive all available solar incentives.
Why Choose Green Ridge Solar?
✅ Certified to Offer Key Incentives: As a trusted solar provider, we are a Trade Ally of the Energy Trust of Oregon, allowing us to provide exclusive state incentives that other companies may not offer.
✅ Expert Guidance on Federal, State, and Local Incentives: We stay up to date on the latest tax credits, rebates, and solar savings opportunities so you don’t miss out.
✅ Hassle-Free Application Assistance: We help you apply for incentives, ensuring you receive the maximum savings available for your solar installation.
7. Why should I install with your company?
Why is this important?
A simple but crucial question: Why should I install solar with your company? The response can reveal a lot about a company’s values, expertise, and commitment to customer satisfaction.
A good solar provider will confidently explain their unique advantages—whether it’s top-tier equipment, a reliable installation process, or excellent post-installation support. If a company struggles to provide a clear answer or falls back on generic sales talk, consider it a red flag.
Think about what matters most to you: long-term savings, service quality, warranty coverage, or customer experience. A trustworthy solar company should align with your priorities and provide a clear, honest, and compelling reason why they are the right solar company for you.
Why Choose Green Ridge Solar?
✅ Clear & Honest Answers: We believe in transparency at every stage, providing straightforward explanations and clear expectations so you can make an informed decision.
✅ A People-First Approach: At Green Ridge Solar, you’re not just another customer—you’re a valued partner. We prioritize trust, open communication, and personalized service to ensure your solar experience is seamless and rewarding.
✅ A Commitment to Quality & Respect: We are not satisfied until you are satisfied. We take pride in our work and in treating every customer like a valued neighbor—because you are. We are a part of your community, and we are committed to treating you with honesty, decency, and respect, just like every good neighbor should.
INSTANTLY CALCULATE YOUR SAVINGS
Use our free solar calculator to estimate your overall savings by switching to solar. Once you calculate your potential savings, you’ll be eligible for a FREE solar analysis with one of our energy consultants.
