What To Do if Your Solar Company Goes Out of Business

If your solar company disappears (no callbacks, no service appointments, no answers) you’re not alone. As more solar companies face financial strain, ownership changes, or outright closure, many homeowners are left searching for what to do when their solar company goes out of business. Whether it’s a full solar company bankruptcy or a slow shutdown where support quietly disappears, the result is the same: you still have a solar (and possibly battery) system, but no clear path to help.

The good news is simple: your solar and battery system can still be serviced, repaired, and supported, even after a solar company closes. If you’re looking for help with solar after a company goes out of business, this guide walks you through clear, practical next steps to restore solar production, protect your equipment and warranties, and regain confidence in your solar and battery investment.

Why Solar Companies Go Out of Business

The solar industry has seen its fair share of companies shut down or declare bankruptcy. These closures can happen for many reasons – financial mismanagement, aggressive growth, market competition, shifting incentives, or broader economic pressures – but the outcome for homeowners is often the same. When a solar company closes or becomes unresponsive, customers are left without support for a system they still rely on every day.

In many cases, solar companies don’t fail overnight. Service departments are reduced, response times stretch from weeks to months, and warranty support quietly disappears long before a formal closure. From a homeowner’s perspective, the impact feels immediate: No one to call when solar production drops, monitoring stops reporting, an inverter throws an error, or other equipment malfunctions or fails.

The best way to reduce the risk of being abandoned by a solar company is to carefully research the companies before installing solar panels or battery backup. That means looking beyond the sales pitch: reading customer reviews, checking how long a company has been in business, researching complaints, asking direct questions about service practices, and closely reviewing warranty and support commitments. A solar panel system is a long-term investment, and the company behind it should be prepared to support you for the long term as well.

If you’d like a deeper look at why solar companies stop responding and how to spot warning signs early, we break that down further in this related article: What To Do When Your Solar Company Won’t Call You Back.

What Happens to Orphaned Solar Customers?

When a solar company goes out of business, most homeowners don’t lose their solar system, but they do lose the support structure that keeps it running smoothly. Without a company to call, even small issues can turn into major headaches. In the sections below, we’ll break down the most common ways orphaned solar and battery customers are impacted, including lost energy production and savings, monitoring and communication failures, warranty confusion, and the stress and uncertainty that often come with not knowing who to trust or what to do next.

Lost Production & Lost Savings

If your solar panel system underproduces or stops producing entirely, you’ll feel it in your utility bill almost immediately. Every day your system is down (or partially down) is a day you’re purchasing more power from the utility than you expected, eroding the savings solar was meant to deliver.

This is one of the most common ripple effects when a solar company goes out of business. Without ongoing support, small issues often go unnoticed or unresolved. An inverter error, a disconnected string of panels, or a communication failure may quietly reduce energy output without triggering a clear warning – especially if monitoring access is lost or no one is reviewing performance.

It’s also very common for homeowners to assume the issue is minor and wait, particularly when there’s no installer to call. Unfortunately, that delay is often what turns a simple fix into months (or even years) of lost savings. Until a qualified solar service provider evaluates the system, there’s no reliable way to know whether the problem is small, growing, or costing you money every single day.

If your solar company has gone out of business or refuses to help, contact Green Ridge Solar. Green Ridge Solar works with abandoned solar customers from other solar companies and provides solar panel repair and maintenance to get your solar production back up to 100%. Again, even if you didn’t install solar with Green Ridge Solar, our experts are here to help repair and maintain your solar panel system. Contact Green Ridge Solar today for all you solar and battery repair and maintenance needs!

Monitoring & Communication Problems

Solar monitoring and communication issues are also one of the first things to cause issues after a solar copanies goes out of business. This is especially true after Wi‑Fi changes, router swaps, power outages, or firmware and account-related issues. When a solar company goes out of business, this problem becomes even more common because there’s no longer a team actively maintaining or restoring those connections. As a result, homeowners may have no easy way to verify whether their system is producing properly, catch performance issues early, or access the historical data manufacturers often request for troubleshooting or warranty claims.

In many cases, the solar monitoring hardware itself is still perfectly functional. The real challenge is access and support. When a solar installer shuts down, monitoring accounts are sometimes left under company email addresses, tied to inactive portals, or never fully transferred to the homeowner. Without credentials or technical guidance, something as simple as a router change can permanently disconnect monitoring until a qualified service provider steps in to reassign access, restore communications, and confirm the system is accurately reporting production.

If you are experiencing issues with your solar monitoring and communications, contact Green Ridge Solar. Our dedicated solar service team can troubleshoot, diagnose, and fix solar monitoring and communications issues, even if you didn’t install with us. Contact Green Ridge Solar today for all you solar and battery repair and maintenance needs!

Warranty Confusion & Stalled Repairs

One of the biggest fears orphaned solar customers have is: “My warranty is gone!” In reality, as Solar Insure points out, many solar and battery warranties are held with the equipment manufacturer, not the installer. But when a solar company goes out of business, accessing those warranties often becomes far more complicated.

Solar installers typically play a critical behind-the-scenes role in solar and battery warranty support. They register equipment, maintain installation records, troubleshoot issues to manufacturer standards, and submit claims on the homeowner’s behalf. When that installer disappears, homeowners are left without guidance, unsure which warranties apply, what documentation is required, or whether an issue even qualifies for coverage.

This gap frequently leads to stalled repairs. Manufacturers often require specific error logs, photos, serial numbers, commissioning records, and diagnostic steps before approving a replacement. Without a qualified service provider to gather that information and communicate with the manufacturer, warranty claims can drag on or never move forward at all.

A knowledgeable solar service provider can step in as your advocate, helping identify your equipment, recover or recreate documentation, properly diagnose the issue, and coordinate directly with manufacturers. Instead of navigating technical requirements alone, you get a clear path toward resolution and a much better chance of keeping valid warranties intact.

Fortunately, Green Ridge Solar provides assistance with repairs and warranty claims for solar panels, battery backup, inverters, and more! Even if you installed solar and/or battery backup with another company, Green Ridge Solar can help! Contact Green Ridge Solar today for help with warranty service and repair.

Solar Loans & Payment Plans

Another major concern for orphaned solar customers is what happens to their solar loan or payment plan when a solar company goes out of business. In most cases, your loan does not disappear just because the solar company does. Solar loans and financing agreements are typically held by third‑party lenders or financial institutions, not the installer itself.

This means homeowners are usually still responsible for making payments according to the original loan terms, even if the installer has filed for bankruptcy or shut down operations. While this can feel frustrating, especially if the system isn’t performing as expected, stopping payments can lead to credit issues and additional complications.

Where things often become confusing is support and accountability. When an installer is no longer operating, homeowners may feel stuck paying for a system that needs service with no clear path to help. The good news is that loan obligations and system service are separate issues. A qualified solar service provider can diagnose and repair the system so it performs as intended, helping ensure you’re getting the value you’re paying for. As SolarReviews points out, your solar financing company can often refer you to local solar installers they have relationships with and who can help service your system.

If your system was financed through a dealer‑specific program or bundled with installation guarantees, it’s also a good idea to contact your lender directly. They can clarify who now holds the loan, what protections may apply, and whether any performance‑related remedies exist. Gathering documentation and working with an experienced service provider puts you in the strongest position to address system issues while staying in good standing with your lender.

Stress, Uncertainty, & Decision Paralysis

Even when a solar or battery issue is solvable, the emotional toll of dealing with service after your solar company has gone out of business can be horrible. When a solar company goes out of business, homeowners are suddenly left without reassurance or guidance. Concerns about electrical safety, roof integrity, battery performance during an outage, and long-term reliability can quickly escalate – especially when there’s no installer to answer questions or explain what’s actually happening.

This uncertainty often leads to decision paralysis. Homeowners may delay taking action because they’re unsure who to trust, worried about costs, or afraid of making the wrong move. That’s why the most helpful approach is direct and structured: confirm the system’s status, gather the right information, and bring in a qualified solar service team as soon as possible to replace uncertainty with clear answers and a path forward.

Don’t let the stress and uncertainty of an unserviced solar or battery system cause you fear. Contact Green Ridge Solar today with all your solar and battery service needs. Our solar experts are here to help, and our dedicated service department can repair and fix your systems in no time! Even if you installed solar and/or battery backup with another company, Green Ridge Solar can help! Contact Green Ridge Solar today!

What To Do if Your Solar Company Goes Out of Business

If you take only one thing from this article, make it this: don’t guess, verify. When a solar company goes out of business, uncertainty is often the biggest problem: not knowing whether your system is producing, whether an issue is minor or serious, or what information a new service provider will need to help you. The steps below walk through exactly how to regain clarity, starting with finding a new solar service provider, confirming solar production, gathering the right system details, documenting symptoms, and understanding when professional help is needed. These simple actions can dramatically speed up troubleshooting and prevent small issues from turning into long-term problems.

Find a New Solar Service Provider

The most important first step after your solar company goes out of business is finding a qualified solar and/or battery service provider who can take over where your original installer left off. When a solar company goes out of business, homeowners are often left feeling abandoned at exactly the moment they need support the most. But you don’t have to navigate this alone.

A reliable service provider can help stabilize the situation, fix any issues, answer questions, and guide you through what comes next. Whether the issue is simple or more complex, having a trusted point of contact makes a difficult experience far more manageable. Instead of guessing, waiting, or worrying about worst-case scenarios, you gain clarity, reassurance, and a clear plan.

Look for a company that is willing to service systems they didn’t install, has experience troubleshooting both solar panels and battery backup systems, and takes a diagnostic-first approach. The right provider won’t rush you into replacements or upgrades. Instead, they’ll focus on understanding your solar and/or battery system, explaining what’s happening in plain language, and helping you make informed decisions.

Most importantly, choose a solar company that is built for long-term support. Orphaned solar customers don’t just need a one-time fix – they need a partner who will be there when monitoring goes down, when questions come up, or when future maintenance is required. Finding that partner is often the turning point between ongoing frustration and confidence in your solar investment again.

If your solar company has gone out of business or declared bankruptcy, contact Green Ridge Solar today. Green Ridge Solar specializes in servicing solar and battery systems that were installed by other companies, especially those that have gone out of business. Don’t wait, contact Green Ridge Solar to maintain solar and battery service and to protect your investment.

Confirm Whether Your System is Producing

The next step is a somewhat simple but very important question: Is your system producing power today? When a solar company goes out of business, this basic confirmation often gets overlooked because homeowners no longer have a trusted point of contact to check in with.

Begin by looking at your inverter or gateway status. Most inverters display whether they’re operating normally or experiencing a fault, and many will show an error code that can provide valuable clues. If you have access to a solar monitoring software or app, confirm that it’s reporting current production (not just historical data) and note when it last updated.

If monitoring isn’t accessible, you can still look for indirect indicators. A sudden increase in your utility bill compared to typical seasonal usage, missing or reduced net metering credits, or higher-than-expected consumption can all point to a production issue. While these signals aren’t definitive on their own, they’re strong indicators that your system’s performance should be professionally verified so potential problems don’t continue unnoticed.

Collect System Info

The fastest and most effective service calls are the ones where the homeowner has the right details available upfront. When a solar company goes out of business, critical system information is often scattered, incomplete, or difficult to track down. However, gathering what you can now can significantly reduce delays, diagnostic costs, and frustration later.

Providing this information helps a new service provider understand how your system was originally designed, how it was permitted and interconnected, and what equipment is in place before they ever step on site. Even partial documentation can make a meaningful difference.

Gather whatever you have access to, including:

• Contract or scope of work (if available)
• Permit paperwork and inspection sign-off
• Interconnection approval or permission-to-operate documentation from the utility
• System specifications (solar panel models, inverter models, battery models)
• Monitoring portal or app information (logins, screenshots, last reported production)
• Clear photos of equipment labels showing model and serial numbers

If you’re missing paperwork, don’t worry – this is very common for orphaned solar customers. Clear photos of your equipment labels are often enough for a qualified service provider to identify your system components, begin troubleshooting, and determine next steps.

Need solar service but no longer have a solar company? Contact Green Ridge Solar today. Green Ridge Solar’s dedicated service department troubleshoots and repairs systems whether they installed them or not! Contact Green Ridge Solar today for all your solar and battery service needs.

Document Symptoms Clearly

Before you schedule solar or battery service, take a few minutes to clearly document what you’re experiencing. When a solar company goes out of business, this step becomes especially important because there’s no installer history for a new provider to reference. The more context you can provide upfront, the faster and more accurately the issue can be diagnosed.

Write down:

• When you first noticed the issue and whether it appeared suddenly or gradually
• Any recent changes to your home or system (new Wi‑Fi/router, utility outage, electrical work, roof work, severe weather)
• Any error codes, warning lights, or alert messages shown on the inverter, battery, or monitoring app
• What your monitoring shows or doesn’t show, including the last date production was reported

A clear symptom timeline helps eliminate guesswork, prevents unnecessary troubleshooting steps, and allows the technician to arrive prepared with the right tools, information, and expectations. This will save you time, frustration, and potentially money.

Avoid DIY Electrical Work

Solar and battery systems involve high voltage, complex electrical components, and specialized safety procedures. When a solar company goes out of business, homeowners may feel pressure to troubleshoot issues themselves. However, opening electrical enclosures, disconnecting wiring, or attempting roof work can create serious safety risks. Even actions that seem minor can lead to electrical shock and injury, equipment damage, roof leaks, or voided warranties.

It’s completely fine and often helpful to perform basic, low-risk checks, such as confirming access to your monitoring app, noting inverter status lights, or taking photos of equipment screens and labels. These steps provide valuable information for service professionals. Deeper troubleshooting, electrical work, and roof access should always be left to a qualified solar service team with the proper training and safety equipment.

If you are experiencing reduced solar energy production or notice potentially malfunctioning solar or battery equipment, it is vital that you have a solar expert check your system to ensure it is not a sign of larger, more dangerous issues, and to avoid potential injury. Contact Green Ridge Solar today if your solar panel or battery backup equipment is malfunctioning or you would like a system checkup.

If there’s an urgent safety concern, act immediately

If you notice burning smells, repeated breaker trips, visible damage to wiring, water intrusion near roof penetrations, or anything that looks unsafe, treat the situation as urgent. These issues can indicate electrical faults or compromised roof seals that should never be ignored, especially when a solar company has gone out of business and routine inspections or follow-up support are no longer happening.

If you know how to do so safely, you may shut down the affected equipment to reduce risk, but do not attempt further troubleshooting on your own. Contact a qualified solar service professional like Green Ridge Solar right away so the issue can be assessed, secured, and resolved before it leads to more serious safety concerns or property damage.

Finding a New Solar Company

Choosing a new solar service provider after your solar company has gone out of business is super important. Many installers don’t service systems they didn’t install. Others treat service calls as sales leads and push replacements before verifying what’s actually wrong.

Use these checkpoints to find a solar company that can genuinely help.

Choose a Company with Dedicated Service Department

If your solar company has gone out of business, it’s vital to find a solar company with a dedicated service department. Ask potential solar companies directly: “Do you have a dedicated service team?” This is especially important for orphaned solar customers, because not every solar company is built to handle ongoing service work. A qualified solar service provider should be comfortable diagnosing existing systems, troubleshooting inverter and monitoring errors, performing repairs, and handling removal and reinstall work when needed rather than focusing only on new installations.

A true solar service department operates with clear processes and accountability. They ask detailed questions about your system upfront, review documentation and symptoms before dispatching a technician, and schedule diagnostic visits with a clear scope. Most importantly, they can explain what they found in plain language, outline realistic next steps, and help you understand whether an issue is minor, urgent, or something to plan for longer term.

If you need service on your solar panel system or battery backup system, contact Green Ridge Solar today! Green Ridge Solar has a dedicated service department that is ready to take your call. Our solar and battery experts can troubleshoot and resolve issues with your solar panels, inverters, battery, EV charger, and more. Request service for your solar panel system or battery backup system today by contact Green Ridge Solar.

Look for Diagnostic-First Troubleshooting (not Replacement-First Sales)

A reputable solar service company starts with facts: What the system is doing, what the data is showing, and what the true root cause of the issue is. This diagnostic-first approach is especially important for orphaned solar customers, where assumptions or incomplete information can easily lead to unnecessary costs.

Before recommending major repairs or replacements, a qualified solar service provider should review monitoring data, inspect equipment, identify error codes, and explain why a specific fix is needed. You should understand what’s wrong, how it was confirmed, and what problem the proposed solution actually solves.

Be cautious if the first recommendation is always “replace the whole inverter,” “install a new system,” or “upgrade everything” without clear evidence. While replacements are sometimes necessary, a trustworthy solar service company will rule out simpler explanations first and walk you through the reasoning so you can make informed decisions instead of reacting under pressure.

For a no-pressure, diagnostic-first solar service, contact Green Ridge Solar. Their dedicated solar and battery service department focuses on troubleshooting and repair instead of replacement. To work with a solar company that has your best interest in mind, contact Green Ridge Solar.

Make Sure They Can Support Your Equipment Ecosystem

Not every solar company is equally comfortable working with every inverter, optimizer, battery, or monitoring platform. When a solar company goes out of business, this becomes especially important because a new service provider won’t have institutional knowledge of your system. Ask whether the new solar service provider has serviced your specific equipment brands before, whether they’re familiar with the associated monitoring platforms, and whether they can restore or reassign monitoring access if accounts were left under the original installer.

If you have a battery backup system, dig a bit deeper. Battery performance depends heavily on proper configuration, software settings, and commissioning, not just the physical hardware. A qualified service provider should be able to verify that the battery is correctly configured, communicating properly with the inverter and gateway, and set up to perform as expected during outages. This level of expertise is critical to ensuring your battery delivers real protection when you need it most.

Ask How They Handle Documentation & Warranty Support

Good service doesn’t end when the technician leaves. For orphaned solar customers especially, follow‑through matters just as much as the repair itself. Ask whether the solar company provides a clear written summary of their findings, photos of what was inspected or repaired, and practical recommendations for next steps. This documentation helps you understand the condition of your system, track changes over time, and make informed decisions about future maintenance or upgrades.

If a warranty claim may be required, it’s also critical to ask whether the service provider can help gather and organize the documentation manufacturers typically request such as serial numbers, error logs, photos, commissioning details, and diagnostic reports. Without a solar company to manage this process, that support can be the difference between a stalled claim and a successful resolution.

Clarity, documentation, and follow-through are strong indicators of competence and signs that a service provider is prepared to support you beyond a single visit. For dedicated service and long-term support, contact Green Ridge Solar. Whether you installed with them or not, Green Ridge Solar is there to help with all your solar and battery service needs. Contact Green Ridge Solar today!

How Green Ridge Solar Helps Orphaned Solar & Battery Customers

At Green Ridge Solar, we believe solar should come with long-term accountability and reliable service. That’s why we provide solar and battery service for customers we installed, and for customers we didn’t. If your original installer has gone our of business, you shouldn’t be left guessing.

Here’s how Green Ridge Solar can help service, maintain, and update your solar and battery systems if your solar company has gone out of business or refuses to assist you.

Routine Maintenance & System Checkups

Routine maintenance and system checkups create a clear baseline for how your solar or solar + battery system is performing. For orphaned solar customers in particular, this step is often critical because there may be no reliable record of recent inspections, adjustments, or follow‑up service.

During a maintenance visit, we inspect key components, review performance data, and look for early warning signs that could reduce production, impact safety, or lead to larger problems if left unaddressed. This process helps answer a simple but essential question: Is your system healthy, and if not, what needs attention now versus later?

For routing maintenance and checkups for you solar and battery systems, contact Green Ridge Solar today!

Troubleshooting Production & Inverter Issues

When solar production drops or stops, the cause isn’t always obvious. Issues can stem from inverter faults, disconnected strings, wiring problems, configuration errors, or failed components, many of which occur gradually after installation.

We take a diagnostic‑first approach to identify the true root cause before recommending repairs or replacements. If an inverter or other component needs service, we explain what’s happening, document our findings, and outline clear options so you can make informed decisions without pressure.

If you’re experiencing issues with reduced solar production or inverter issues, contact Green Ridge Solar today!

Monitoring & Communication Troubleshooting

Monitoring and communication issues are one of the most common problems orphaned solar customers experience, especially after Wi‑Fi changes, power outages, or installer shutdowns. When solar monitoring goes offline, homeowners lose visibility into performance and may miss issues that quietly impact savings.

We work to restore monitoring access and communication by addressing gateway issues, firmware updates, account access problems, and hardware failures. Once restored, we verify that the data accurately reflects real production so you can confidently track your system moving forward.

Solar Panel Repair & Replacement

Solar panels can be damaged or underperform due to weather events, physical damage, installation issues, or long periods without service. Panel‑level problems don’t always shut a system down completely, but they can significantly reduce output over time.

Our repair and replacement services focus on restoring safe operation and optimal production while avoiding unnecessary panel swaps. We assess whether panels can be repaired, isolated, or replaced and clearly explain the reasoning behind any recommendations.

Need repair or replacement services on your solar panels? Contact Green Ridge Solar.

Uninstalling & Reinstalling Solar Panels

Roof repairs, replacements, and remodels often require solar panels to be temporarily removed. For homeowners whose original installer is no longer available, this can feel especially stressful.

We safely uninstall solar panels, protect the equipment during roof work, and reinstall and recommission the system afterward. This ensures proper attachment, waterproofing, electrical connections, and performance once the roof work is complete.

Adding Solar Panels to Existing Systems

As energy needs change, whether through home additions, electrification projects, or new equipment, many homeowners look to expand their existing solar panel systems. Adding solar panels isn’t as simple as placing more modules on the roof; it requires careful evaluation of system capacity, electrical infrastructure, and compatibility.

We assess your current setup and design expansions that integrate cleanly with your existing system, helping you increase production without compromising performance or reliability.

Contact Green Ridge solar today to add solar panels to your existing system.

Adding Battery Backup

Battery backup systems add resilience and protection during outages, but they require proper configuration, communication, and commissioning to work as intended. For orphaned solar customers, batteries are often present but not performing optimally due to setup or monitoring issues.

We evaluate whether battery backup is a good fit for your needs, support new battery additions, and troubleshoot existing systems to ensure they charge properly, communicate with the inverter and gateway, and deliver power when the grid goes down.

Contact Green Ridge Solar today for your battery backup analysis and to see how you could benefit from battery backup.

Warranty Services

Even when a solar installer goes out of business, many equipment warranties remain valid. However, accessing these warranty details and records can be challenging without professional support. Manufacturers often require detailed documentation, diagnostics, and error reporting before approving repairs or replacements.

We help orphaned customers navigate solar, battery, and inverter warranty processes by identifying equipment, gathering required documentation, performing proper diagnostics, and coordinating with manufacturers when possible. This support helps prevent stalled claims and ensures warranty coverage is used when it applies so repairs move forward instead of getting stuck.

Find a New Solar Provider if Yours is No Longer in Business

If your solar company goes out of business, you’re not stuck, and you’re not on your own. Your solar and battery system can still be supported, repaired, monitored, and maintained by a qualified service provider who understands how to step in when other solar installers disappear. With the right help, you can continue protecting the savings, energy independence, and peace of mind you invested in.

If your solar company has gone out of business, Contact Green Ridge Solar today. Our solar and battery experts can help service your solar and battery system even if you didn’t install with us! We specialize in supporting orphaned solar and battery customers, providing clear answers, honest diagnostics, and dependable long‑term service.

Ready to take the next step? Contact Green Ridge Solar today to schedule solar and/or battery service, request a solar and/or battery system checkup, or speak with our service team about your system. The sooner you get clarity, the sooner you can stop worrying and start trusting your solar system again. Don’t wait, Contact Green Ridge Solar to restore solar production, protect your equipment and warranties, and regain confidence in your solar and battery investment.