What to Do When Your Solar Company Won’t Call You Back

Owning a solar panel system is a significant investment, one that provides lower energy bills, future cost stability, a reduced carbon footprint, and long-term savings. But what happens when your solar company won’t call you back or answer your emails? Or worse, what happens if your solar company goes out of business?

Unfortunately, this is an issue for some solar owners. Whether it’s a matter of poor communication, a lack of customer service, or even the company going out of business, being unable to get help when you need it can be frustrating and stressful.

In this article, we’ll explore why this happens, the impact it has on solar owners, and what you can do about it. Most importantly, we’ll show you how Green Ridge Solar is here to help, no matter who installed your solar panel system.

Why Solar Companies Become Unresponsive

Understanding why solar companies become unresponsive can help you navigate these challenges and find a solution. Whether your solar company is more interested in profits instead of helping you out, they don’t have the resources or expertise, or they have gone out of business, you can still find service and help for your solar panels and battery backup system.

Prioritizing Profits over People

One major reason a solar company might not return your calls or emails is that many solar companies are focused on growth at all costs. They pour their resources into acquiring new customers and expanding their market share, often at the expense of providing quality service to their existing clients. This is especially true for corporate, publicly traded solar companies who prioritize shareholder value over customer service. This “sales-first” mentality can leave current customers feeling like an afterthought.

Again, this is the profit over people model, and it’s a model that has left many solar owners stranded and left a stain on the reputation of the solar industry. There are too many stories of solar owners putting their trust in large, corporate solar companies thinking they will have the resources and infrastructure to support them long-term, only for the opposite to be true. These large solar companies end up installing your solar system and then moving quickly onto the next project so they can keep profits rolling. It’s not until you have a problem with your solar panel system that you find out your solar company doesn’t have the interest or capabilities to fix your problem.

To avoid this awful situation, make sure you vet your solar company thoroughly before signing your contract. Research multiple solar companies, check their reviews online, see if you can reach out to existing customer’s of theirs for testimonials, and speak with the solar companies’ agents. Keep a close eye out for reviews of the solar companies’ responsiveness to customers concerns, the quality of communications throughout the install process, and how well the solar companies resolved their customers’ concerns. By doing this, you can avoid the stressful and costly issue of a solar company that won’t call you back or reply to your emails.

If your solar company is no longer returning your calls or emails, contact Green Ridge Solar today. We provide a full range of solar services that include repairing solar panel systems, adding more solar panels, and fixing solar inverter errors and replacement. Contact Green Ridge Solar today for all your solar service needs.

Rapid Industry Growth & Demand

Another factor that contributes to unresponsive solar companies is the rapid growth of the solar industry itself. As demand for solar energy has skyrocketed in recent years, some solar companies have struggled to scale their operations effectively, and customer service has suffered as a result.

In many cases, these solar companies may lack the staff, training, or systems needed to handle a growing volume of service requests. This is especially true of solar companies that are relatively young or are operated by a very small staff, sometimes even just a one-man operation. As these solar companies install more and more projects, the potential service requests on the back-end can overwhelm their skills or capabilities. This can lead to long wait times, missed appointments, and poor communication.

That’s why it’s important to fully research a solar company before you agree to install with them. You want to make sure the solar company has been in the business long enough to know and understand its customers’ long-term service needs and put the resources behind addressing those needs. If a solar company has only been in business a few years or is run by one person or a skeleton crew, it might be difficult for them to address your solar service needs in the future, leaving you stranded with a solar panel system that is malfunctioning or not working at all.

Need solar service? Green Ridge Solar can help. Green Ridge Solar has nearly a decade of experience with solar panel and battery backup systems and service. Our solar and battery experts are specially trained to provide post-installation troubleshooting and repair for solar panel systems and battery backup systems. Green Ridge Solar also has its own dedicated service department to ensure the long-term health of your solar panels and battery backup, and we even service system we didn’t install! Contact Green Ridge Solar now for all you solar panel and battery service needs.

Lack of Dedicated Service Department

Along with solar companies struggling to scale their operations to meet service demands, many solar companies overlook the importance of a dedicated service department. Most solar companies have departments for sales, operations, permitting, marketing, and installation crews, but very few have a department dedicated to handling customer service requests and solar service needs. This often leaves solar owners waiting for a solar company to find time to service their customer’s solar panel system, all the while the solar owner is missing out on valuable solar energy production.

That’s why it’s important for a solar company to have a dedicated service department. Solar companies need to be prepared for the inevitable repair and replacement needs of solar panel and battery backup systems. Some solar companies might rely on their existing install team or electricians to troubleshoot and repair those solar and battery systems, but those crews are often already busy and have projects scheduled out weeks in advance. It can be difficult if not impossible to pull workers off jobs to address issues with existing solar panel and battery backup systems.

This is the huge advantage of working with a solar company with a dedicated service department. If your solar panel system or battery backup system has an issue, the solar company can immediately have their dedicated service department troubleshoot and repair your solar or battery system. No waiting for an install crew or electrician to find a gap in their busy schedule. The solar service technicians can jump right to work and get your solar or battery systems back up an running in no time. And as a result, you solar panels will continue to produce energy to save you money, and your battery backup will store energy for use in blackouts, to charge your EV, or to offset TOU pricing.

If you need service on your solar panel system or battery backup system, contact Green Ridge Solar today! Green Ridge Solar has a dedicated service department that is ready to take your call. Our solar and battery experts can troubleshoot and resolve issues with your solar panels, inverters, battery, EV charger, and more. Request service for your solar panel system or battery backup system today by contact Green Ridge Solar.

Going Out of Business

Finally, the solar industry has seen its fair share of companies going out of business or declaring bankruptcy. Whether due to financial mismanagement, market competition, or other factors, these closures leave customers in a difficult position. Without a company to turn to for support, solar owners left to figure out how to maintain and repair their systems through another solar company or on their own.

The best way to avoid being abandoned by a solar company that goes out of business is to thoroughly research your solar company options. When looking for a solar company install solar panels or battery backup, do you homework and make sure the solar company will be there for you for the long term. This includes looking at reviews of the solar company, checking how long the company has been in business, researching customer complaints, speaking with company representative about their business practices, and thoroughly analyzing sales, marketing, and warranty material to ensure they have your best interest in mind and will stick around.

It’s a good idea to work with an established solar company like Green Ridge Solar, who has nearly a decade in business, strong warranty guarantees, and a dedicated service department. By working with a solar company that has a strong record of positive customer reviews, a long history in the community, knowledgeable experts, and a robust workmanship warranty to backup their work, you can be confident you’re working with a solar company that will be there for you and have your best interests in mind for the long haul.

If you solar company has gone out of business, contact Green Ridge Solar today! Green Ridge Solar provides a full rage of services for solar and battery backup systems that were installed by other solar companies. These include solar panel repair and replacement, uninstalling and reinstalling solar panels, troubleshooting low solar energy production, inverter errors, communications issues, and much more. Contact Green Ridge Solar today for all your solar service and maintenance needs, even if you didn’t install with us.

The Impact on Solar Owners

When your solar company won’t call you back or answer your emails, the consequences can be more than just an inconvenience. There are a wide range of issues you can encounter that could cost you time, money, and frustration. These consequences can include reduced or nonexistent solar energy production, lost solar energy savings, and malfunctioning equipment that could put your home, family, and business at risk. And on top of it all, there is the stress and anxiety that comes with trying to get your issues resolved then the solar company won’t or can’t provide services.

Reduced Solar Production & Lost Solar Savings

One of the most common issues a solar owner might call their solar company about is reduced or nonexistent solar energy production. If your solar panels aren’t producing as much energy as they should or are showing no production at all, that’s definitely something you want fixed right away. However, if your solar company won’t return your calls or refuses to help, it can leave you in a terrible situation.

If your solar panels aren’t producing as much energy as they should, that means you are losing out on valuable solar energy savings. Every kilowatt your solar don’t produce is kilowatt you are not offsetting and will have to pay for. In other words, if you solar panels aren’t working, expect a higher energy bill next month. While this might not be a big issue in the short term, those lost savings will add up quickly and reduce the payback period of your solar panel system.

If your solar company won’t return your calls or refuses to help, contact Green Ridge Solar. Green Ridge Solar works with customers from other solar companies and provides solar panel repair and maintenance to get your solar production back up to 100%. Again, even if you didn’t install solar with Green Ridge Solar, our experts are here to help repair and maintain your solar panel system. Contact Green Ridge Solar today for all you solar and battery repair and maintenance needs!

Risks to Safety from Malfunctioning Solar Equipment

Not only can malfunctioning solar equipment cost you in terms of energy savings, it can also put your home, your family, and your business at risk. Malfunctions can occur at several location within the solar panel system, including wiring, inverters, charge controllers, or even the solar panels themselves. It’s important to address these issues with a solar expert to ensure it isn’t a sign of larger, more dangerous issues.

Malfunctioning solar equipment is not uncommon, and it rarely presents a danger to a home or business. These malfunctions can include a solar panel that is damaged or gone bad, wiring that has lost connection, inverters that need repaired, or numerous other potential issues that can easily be resolved.

However, some malfunctions do require special attention to ensure the safety of the homeowners or business owners. These can include birds or rodents making nests in or around solar equipment and causing potential damage, wiring or solar panels that are damaged and short circuiting, malfunctioning or damaged battery systems that could cause thermal runaway, or generally bad installation quality and poor workmanship that doesn’t adhere to National Electrical Code (NEC) and could cause risks of damage, injury, or death.

If you are experiencing reduced solar energy production or notice potentially malfunctioning solar equipment, it is vital that you have a solar expert check your system to ensure it is not a sign of larger, more dangerous issues. Contact Green Ridge Solar today if your solar panel or battery backup equipment is malfunctioning or you would like a system checkup.

Stress & Anxiety

In addition to the financial costs and safety concerns of not being able to contact your solar company for help, there’s also the stress and anxiety of dealing with an unresponsive company. Many solar owners feel abandoned and unsure of where to turn for help when their solar company won’t return their calls or emails. This can be especially challenging for those who aren’t familiar with the technical aspects of their system and rely on their solar company for guidance.

For customers whose solar companies have gone out of business, the situation is even more dire. They’re left “orphaned,” with no one to provide maintenance, repairs, or support for their solar panels or battery backup systems. In some cases, they may struggle to find another company willing to take on their system, as some solar providers are hesitant to service systems they didn’t install.

Fortunately, Green Ridge Solar provides solar repair and maintenance services to systems they didn’t install. Green Ridge Solar is there to help solar owners who have been abandoned by their solar companies and just need their system repaired or need to checkup.

If your solar company has gone out of business or won’t return your calls or emails, contact Green Ridge Solar today! Our team of experts is here to help get your solar panels or battery backup system back up and running. Don’t worry if you didn’t install with us, we can repair and maintain your solar panels, battery backup, inverters, and more.

What You Can Do

If you’re dealing with an unresponsive solar company, there are several steps you can take to address the situation. Start by documenting your attempts to contact the company, including phone calls, emails, and any other communication. This can be helpful if you need to escalate the issue or seek legal recourse.

Next, consider reaching out to other solar companies for help. While some may be hesitant to service systems they didn’t install, other solar companies, like Green Ridge Solar, are more than willing to step in and provide the support you need. Look for a company with a strong reputation for customer service and a track record of helping “orphaned” solar owners. Contact Green Ridge Solar today if your solar company has stopped answering your calls or emails, or they have gone out of business.

You can also explore online resources and communities for solar owners. Forums, social media groups, and other platforms can be a valuable source of information and support, especially if your solar company isn’t providing much help. You may even find recommendations for local companies or technicians who can help with your system.

Note: Do not attempt to repair or alter your solar panel or battery backup system! Working on solar panels and battery backup equipment involves numerous risks, including injury or death. Contact a solar company that has experts who can provide a full range of repair and maintenance services.

How Green Ridge Solar Can Help

At Green Ridge Solar, we understand how frustrating it can be when your solar company won’t call you back. That’s why we’re committed to being the company you can rely on, no matter what. Whether you need routine maintenance, troubleshooting, repairs, or even help with adding or removing panels, we’re here to help. And it doesn’t matter if we installed your system or not, we’re happy to assist any solar owner in need.

We pride ourselves on our responsive customer service and our ability to handle a wide range of solar panel and battery backup system issues. Our team of experienced technicians is equipped to diagnose and resolve problems quickly, ensuring your system is running at peak performance. And for customers whose solar companies have gone out of business, we offer the peace of mind that comes with knowing you have a reliable partner to turn to.

Solar ownership should be a rewarding experience, not a source of stress. If your solar company won’t call you back, don’t hesitate to reach out to Green Ridge Solar. We’re here to provide the support you need to keep your system running smoothly and your investment protected.

Contact Green Ridge Solar today for all your solar panel and battery backup service needs, whether you installed with us or not.